Boutique AI consultancy · Spotlight CX

A senior partner who makes your AI support actually perform.

Spotlight builds, tunes, and ships AI support that resolves — across widget, email, and voice — at a speed and quality most teams can't reach on their own.

S
Spotlight AI Agent

Here to help, always.

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Experience across teams at

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…and 50+ more SaaS and enterprise teams.

The guarantee

You're not buying effort. You're buying outcomes.

1–2 wks

Time to value

Live and resolving in days, not the 3+ months teams typically spend on rollout.

50–90%

Ticket deflection

Verified resolution lift on real volume, tuned week over week.

+25%

CSAT uplift

Out of 5 — faster, accurate answers mean higher deflection and better CX.

Zero hires

No team to staff up

Spotlight runs every build and trains your team to own it cleanly — no downstream mess at handoff.

Ready to make your AI support program actually work?

30-minute intro call. We'll look at your current deflection rate, your stack, and where the biggest unlock is. No deck.